About FreeDutyStep
Dedicated Tax-Free Purchase Support
FreeDutyStep is your dedicated partner for handling tax-free shopping procedures in Singapore. Located at Marina Bay Sands, our team offers hands-on assistance with document validation, customs submission, and refund tracking. We focus on clarity and efficiency so you can enjoy your shopping experience without logistical concerns. Whether you’re a frequent traveler or a first-time shopper, our streamlined approach keeps the process transparent and straightforward. Connect with us to learn how our tailored services ease each step of the claim submission.
Operating in 2025, FreeDutyStep continues to refine its offerings to match evolving regulations and traveler needs. We maintain close coordination with retail outlets and customs authorities in Singapore, ensuring each form and ticket meets submission standards. Our emphasis is on accuracy, punctuality, and personalized service. Reach out at any stage of your journey for prompt guidance from our experienced consultants, and make every tax-free transaction hassle-free.
Get StartedHow It Works
Our service begins when you submit your purchase details on FreeDutyStep.com. Our specialists review and prepare your refund forms, then guide you through the verification process at the airport. Once all approvals are secured, we assist with the final refund collection, ensuring you receive your reimbursement promptly.
Learn How
Pre-Flight Preparation
Upload receipts and purchase documents via our secure portal. Our team checks each item for compliance with Singapore’s tax-free rules and readies personalized forms.
Explore Services
Airport Submission
At the airport, our staff meet you for on-site form submission and customs verification. We handle the paperwork so you can focus on your travel plans.
Discover MoreWhy Choose FreeDutyStep
With a central Singapore location at Marina Bay Sands, our on-ground presence allows for immediate support. We maintain direct communication channels with customs officials and merchants to resolve queries swiftly. Our transparent fee structure and clear status updates ensure you remain informed at every phase.
With a central Singapore location at Marina Bay Sands, our on-ground presence allows for immediate support. We maintain direct communication channels with customs officials and merchants to resolve queries swiftly. Our transparent fee structure and clear status updates ensure you remain informed at every phase.
Get Started