Frequently Asked Questions

We help travelers manage duty-free documentation, streamline customs procedures, and offer ongoing support throughout the process.

Eligibility varies by traveler status and items carried. Provide your trip itinerary and receipts, and our team will advise on applicable allowances.

FreeDutyStep operates from our Singapore office and partners at key transit points globally to offer comprehensive support.

Uploaded scans via the contact form on FreeDutyStep.com are processed securely, and we confirm receipt by email.

Our office hours are Monday to Friday, 09:00 to 18:00 SGT. We respond to inquiries during these times.

FreeDutyStep provides assistance for visitors in Singapore who wish to reclaim the Goods and Services Tax (GST) on eligible purchases. Our team guides you through each step, from preparing your documents to submitting your claim at the departure point, ensuring clarity and ease throughout the process.

Any non-resident shopper departing Singapore in 2025 with eligible receipts for purchases made at participating retailers can use our service. We support leisure and business travelers alike, offering guidance tailored to individual needs to make sure all requirements are met.

To claim your GST rebate, collect all qualifying receipts, fill out the official Tourist Refund Scheme form available at the point of sale or online, and bring them along with your passport and purchased goods to the airport’s GST refund counter. Our team will help you verify documentation and streamline the submission.

You will need your original receipts from participating retailers, a completed Tourist Refund Scheme form, your passport, boarding pass, and the purchased items in your carry-on or checked luggage. FreeDutyStep staff are on hand at 10 Bayfront Avenue, Marina Bay Sands, to answer any specific queries prior to your departure.