Ready to Simplify Your Tax Free Claims?
Contact FreeDutyStep now and secure hassle-free GST rebate support before you depart Singapore.
Why Choose FreeDutyStep?
Expert guidance for stress-free tax free shopping
Simplify Your GST Rebate Process
At FreeDutyStep, we help you navigate Singapore’s Tourist Refund Scheme with ease. From verifying receipts to completing forms and submitting claims, our dedicated team at Marina Bay Sands is here to support you every step of the way.
AboutMeet Our Team
Dedicated specialists at your service
Sofia Lim
Customer Support Lead
With extensive experience in visitor services, Sofia ensures every client receives clear instructions and timely follow-up. She coordinates on-site consultations and guides you through each rebate step.
Arjun Patel
Document Verification Officer
Arjun reviews all receipts and forms for accuracy and eligibility. His attention to detail minimizes the risk of delays and makes sure your claim is processed smoothly at the airport counter.
Ling Wei Tan
Operations Coordinator
Ling oversees logistics and liaises with retail partners to keep you informed of the latest scheme updates. She arranges any special requests and schedules pre-departure consultations.
Marcus Ong
Client Relations Manager
Marcus handles inquiries and feedback, ensuring your experience is seamless from first contact to rebate reimbursement. He’s available by phone at +6586159252 for any urgent questions.
Our Highlights
From personalized reviews to on-site consultations, FreeDutyStep covers every detail to make your GST rebate claim effortless and reliable.
Pre-Departure Reviews
Schedule an appointment at our Marina Bay Sands office to have all your documents and receipts checked by an expert before you reach the airport.
Discover More ServicesReal-Time Updates
Receive instant notifications about any changes to the Tourism Refund Scheme requirements, keeping you informed until the moment you submit your claim.
Discover More ServicesAirport Submission Support
Our team is on-site at departure counters to assist with final submission, answer questions and ensure a smooth handover of your rebate application.
Discover More Services
Streamlined Duty-Free Application
At FreeDutyStep, we simplify the tax free support process in Singapore with clear instructions and easy-to-follow steps. From your initial inquiry to the final submission, our user interface guides you through every stage. You can complete forms online, upload receipts, and track your progress in a few clicks. Located at 10 Bayfront Avenue, Marina Bay Sands, Singapore 018956, our platform ensures you spend less time navigating paperwork and more time enjoying your purchases.
Real-Time Compliance Tracking
Stay informed at every turn with real-time updates on your application status. FreeDutyStep’s dashboard notifies you of required actions, pending reviews, and submission confirmations. Alerts via email or SMS keep you on top of deadlines so you never miss an important step. Our system integrates with local customs requirements, ensuring that all submissions meet current Singapore regulations and reduce the risk of delays.
Dedicated Assistance Team
Our experienced support specialists are available to answer questions, review your documents, and offer guidance when you need it most. Reach us by phone at +6586159252 or drop by our office at Marina Bay Sands. We provide friendly, responsive service tailored to your individual circumstances. Whether you’re shopping for leisure or business, our team works alongside you to make the tax free process as smooth as possible.
Get In Touch
Seamless Form Submission
Skip confusing paperwork with our intuitive online forms. Upload digital copies of receipts and customs declarations directly through the FreeDutyStep portal. The system validates entries in real time, reducing errors and ensuring all fields are completed correctly before you submit.
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