Choose Your Plan

Our Packages

Select the level that suits you

Basic Support

Perfect for occasional travellers

Basic Support covers essential guidance and online form submission with email notifications throughout the process.

Order Now

Standard Support

Ideal for frequent shoppers

Standard Support includes everything in Basic plus priority email response and dedicated upload review to speed up processing.

Order Now

Premium Support

Comprehensive assistance

Premium Support adds phone consultations, personalized document checks, and expedited remittance handling for a seamless experience.

Order Now

Pricing Options

Transparent rates for every need

Starter Plan

Basic Support

29 /SGD

Access to step-by-step guidance
Electronic form filling
Email support
Standard turnaround time
Priority phone assistance
On-site concierge

Activate Basic

Popular

Standard Support

49 /SGD

Eligibility check for duty exemptions at major retail outlets
Assistance with customs paperwork for hassle-free processing
Digital tracking of refund applications in real time
Access to our partner network at Singapore duty-free counters
Integration with major shipping labels for return handling
Dedicated support manager for personalized assistance

Choose Standard

Premium

Premium Support

79 /SGD

Automated declaration filings at departure gates
Priority 24/7 chat and phone support
Global concierge service for on-the-go travelers
Multilingual assistance across English, Mandarin, and Malay
Extended coverage for tax-free claims from 50+ countries
Custom shipment reports and detailed claim status alerts

Start Premium

Frequently Asked Questions

What is FreeDutyStep Tax Free Support?

FreeDutyStep Tax Free Support is a tailored service designed to streamline the duty exemption process for travelers in Singapore. Our platform guides you through eligibility checks, customs document preparation, and submission, so you can reclaim eligible duties with minimal effort using FreeDutyStep.com.

How do I sign up for a plan?

To enroll, visit the Pricing page on FreeDutyStep.com, select the plan that matches your travel needs, and complete the secure sign-up form. You will receive an email confirmation with step-by-step instructions and a link to your personal dashboard.

Can I change my plan later?

Yes. FreeDutyStep allows you to upgrade or downgrade your plan at any time. Simply log in to your dashboard, choose a different plan, and confirm the change. Your new features will become available immediately.

Local Customs Guidance

FreeDutyStep offers up-to-date information on Singapore’s customs regulations to ensure you complete your tax-free claims accurately. Our guidance helps you understand required documentation, where to submit forms at the airport, and how to meet local compliance standards, paving the way for a seamless exit process.

Learn More About Customs

Pre-Travel Checklist

Plan ahead with our comprehensive pre-travel checklist. FreeDutyStep.com provides reminders on purchase receipts, minimum spending thresholds, and customs office locations at Marina Bay Sands. Use this checklist to organize your documents and schedule your claims before you travel.

View Checklist

Mobile App Integration

Download the FreeDutyStep mobile app to manage your duty exemptions on the go. Receive updates, submit photos of receipts, and track your claim status directly from your smartphone for total peace of mind before departure.

View Checklist

Dedicated Support Team

Our friendly support team is ready to assist you at 10 Bayfront Avenue, Marina Bay Sands, or via phone at +6586159252. Reach out for help with document uploads, deadline reminders, or general inquiries about our Tax Free Support services.

View Checklist